The terms behind our work together.

These Terms of Service ("Terms") govern access to and use of RevPapa's website, workspaces, target-account and stakeholder research, data enrichment, reports, deliverables, integrations, and related support (collectively, the "Service").

By using the Service or signing an order form, statement of work, pilot agreement, or similar document that references these Terms (an "Order"), you agree to these Terms for yourself and the organization you represent. You must be legally able and authorized to bind that organization. The Service is intended for business use by adults, not personal or household use.

If an Order conflicts with these Terms, the Order controls for that engagement's scope, delivery, timing, fees, and other expressly conflicting terms. A signed confidentiality or data-processing agreement controls for the subject it covers.

RevPapa is a growth intelligence partner for B2B companies. Depending on the Order, the Service may include defining a target profile; researching, enriching, deduplicating, and verifying companies; identifying relevant stakeholders; locating available business contact details; collecting source evidence; explaining account fit; recommending priorities; and delivering data through reports, files, software, or connected systems.

We may provide calibration samples, quality reviews, corrections, recurring refreshes, market findings, or other services described in an Order. Features, data coverage, delivery methods, and provider availability can vary by market, region, source, and engagement.

Each Order should describe the applicable scope, target market, deliverables, customer inputs, timeline, quality expectations, fees, payment schedule, and approved expenses. Unless an Order says otherwise, fees exclude taxes and approved third-party costs and are non-refundable once the applicable work begins.

We will not incur a material additional third-party cost for a customer-specific engagement without approval. Changes to record volume, target market, research depth, delivery format, timeline, or other material scope require written agreement. Delays in required access, information, approvals, or feedback may extend delivery dates.

The quality of the Service depends on accurate context and timely feedback. Customers agree to provide the information, decisions, access, and cooperation reasonably required by the applicable Order.

• Provide accurate target criteria and representative examples of won, lost, and poor-fit opportunities where available.
• Obtain the rights and permissions needed to share customer lists, sales notes, recordings, transcripts, credentials, and other materials with RevPapa.
• Use secure access methods and promptly revoke access that is no longer needed.
• Review calibration samples, quality questions, and material issues within the agreed feedback window.
• Verify that delivered information is suitable for the customer's intended use before acting on it.

RevPapa uses reasonable research, enrichment, verification, and quality-control methods. We may label information as verified, estimated, inferred, incomplete, unavailable, uncertain, or stale. A verification label describes the method and confidence available at the time; it does not guarantee that a person still holds a role or that an email address, phone number, or company fact will remain accurate.

Public sources, customer systems, and third-party providers can be incomplete, delayed, or wrong. Customers must perform final verification before outreach or another consequential use. Where an Order includes correction or replacement commitments, those commitments are the customer's remedy for records that materially miss the agreed quality standard.

Unless an Order expressly says otherwise, RevPapa supplies research and intelligence but does not decide whether, when, or through which channel a person should be contacted. A business contact detail being available or verified does not mean that every use of it is lawful.

Customers are solely responsible for their outreach strategy and execution, including final record verification, lawful basis or consent, do-not-call and suppression checks, sender identification, required disclosures, opt-out handling, calling hours, message content, recordkeeping, and compliance with privacy, anti-spam, telemarketing, consumer-protection, employment, and platform rules in each applicable jurisdiction.

RevPapa does not provide legal advice or guarantee that a record is legally eligible for contact by email, phone, text, social platform, or any other channel.

RevPapa may use software, automation, data providers, and AI-assisted tools to support research, classification, extraction, summarization, scoring, and quality control. We apply review processes appropriate to the engagement, but automated outputs and inferences can be incomplete or incorrect.

Customers must not rely on the Service for legal, credit, employment, housing, insurance, medical, financial, or other regulated or high-impact eligibility decisions. RevPapa's fit and priority recommendations are sales-research inputs, not guarantees or professional advice.

Customers retain ownership of information, files, recordings, lists, credentials, instructions, and other materials they provide or connect ("Customer Materials"). Customers grant RevPapa a limited right to host, access, reproduce, transform, and disclose Customer Materials only as reasonably needed to provide, secure, support, and improve the Service; comply with law; and meet the applicable Order. Customers represent that they have all rights and permissions needed for those uses.

Subject to full payment and the applicable Order, customers may use final account, stakeholder, and market-intelligence deliverables for their internal business, go-to-market, and sales activities. Rights to customer-specific deliverables do not transfer ownership of third-party data, provider content, or RevPapa technology.

RevPapa and its licensors retain ownership of reusable methods, prompts, workflows, scripts, automations, software, scoring logic, provider-selection methods, quality-control processes, templates, know-how, and product improvements. Customers may provide feedback, and RevPapa may use that feedback without restriction so long as it does not publicly identify the customer or disclose Customer Confidential Information.

The Service may depend on public sources and third-party data, hosting, AI, verification, analytics, communication, CRM, and workflow providers. Their services, data, terms, and availability are outside RevPapa's control and may change. Customers must comply with terms that apply to customer-provided accounts or tools. RevPapa is not responsible for third-party services, but we remain responsible for our obligations when using providers on our behalf.

Each party may receive non-public information that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use it only for the relationship, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by appropriate confidentiality duties.

Confidential Information does not include information that is public through no breach, already lawfully known, independently developed without using the other party's information, or lawfully received without confidentiality restrictions. Required legal disclosure is permitted after notice where legally allowed. RevPapa will not use a customer's name, logo, confidential metrics, testimonial, or identifiable results publicly without permission.

Customers may not use the Service or deliverables to violate law or third-party rights; facilitate deceptive, discriminatory, harassing, abusive, or indiscriminate outreach; build unlawful profiles; make regulated eligibility decisions; evade consent, suppression, or opt-out requirements; upload malware; interfere with the Service; attempt unauthorized access; resell provider-restricted data; or misrepresent RevPapa's confidence labels or source evidence. We may suspend access reasonably necessary to address security, legal, non-payment, or material misuse concerns.

The Privacy Policy explains how RevPapa handles information. The parties' privacy roles depend on context: RevPapa may process Customer Materials on the customer's instructions while separately determining how to collect and use account, service, source, and business-contact information for its own legitimate business purposes. The parties will enter a data-processing agreement where legally required.

These Terms remain in effect while the customer uses the Service or has an active Order. Either party may terminate as stated in the applicable Order, or for a material breach that remains uncured after reasonable written notice when a cure is possible. RevPapa may suspend the Service for overdue payment, security risk, unlawful use, or material breach.

On termination, the customer must pay amounts due for completed work and approved costs already incurred. Each party will return or delete the other's Confidential Information on request, subject to legal, backup, security, dispute, and recordkeeping needs. Provisions that by nature should survive—including payment, intellectual property, confidentiality, disclaimers, liability, and dispute terms—will survive.

Except for commitments expressly stated in an Order, the Service and deliverables are provided "as is" and "as available." To the fullest extent permitted by law, RevPapa disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant uninterrupted availability, complete data coverage, permanent accuracy, a lawful basis for the customer's outreach, or any minimum number of calls, replies, meetings, opportunities, customers, or revenue. Downstream results depend on the customer's offer, systems, timing, message, follow-up, sales process, and market response.

The customer will defend and indemnify RevPapa from third-party claims, damages, penalties, and reasonable costs arising from Customer Materials, customer outreach, the customer's violation of law or third-party rights, or use of the Service contrary to these Terms. RevPapa will promptly notify the customer and provide reasonable cooperation; the customer may not settle a claim in a way that admits RevPapa's fault or imposes obligations on RevPapa without consent.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages. RevPapa's total liability arising from the Service will not exceed the fees paid or payable for the Service giving rise to the claim during the twelve months before the event. These limits do not apply where they are prohibited by law and do not limit the customer's payment obligations or liability for misuse, infringement, confidentiality breach, or indemnity obligations.

The governing law and forum stated in an applicable Order or signed agreement apply. If none is stated, the laws and courts applicable at RevPapa's principal place of business apply, without regard to conflict-of-law rules. Before filing a claim, the parties will try in good faith to resolve the dispute through written notice and a business discussion.

Neither party may assign an Order without the other's consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all relevant assets. RevPapa may use subcontractors while remaining responsible for its obligations. Neither party is liable for delay caused by events beyond reasonable control. These Terms and applicable Orders are the entire agreement on the Service and do not create employment, agency, partnership, or joint venture.

We may update these Terms as the Service or law changes. We will post the updated date and provide additional notice when required. Material changes do not retroactively change a signed Order unless the parties agree. For terms questions, contact [email protected] or use the contact page.